Privacy Policy

Introduction

Satori Homes is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our website, or interact with our team. We operate in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and maintain international standards for data protection.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you have questions or concerns, please contact us at privacy@satoriolesa.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Submit inquiry forms or contact us
• Book or rent a property
• Create an account on our website
• Subscribe to newsletters or communications
• Provide feedback or testimonials

This information may include: full name, email address, phone number, mailing address, payment information, identification documents (for rental agreements), emergency contact details, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookie data and similar tracking technologies
• Location information (if you grant permission)

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Processing property bookings and rental agreements
• Managing your account and providing customer support
• Communicating about your reservations and stays
• Coordinating property viewings and arrangements
• Processing payments and maintaining financial records

Communication and Marketing

• Responding to your inquiries and requests
• Sending service updates and important notices
• Providing information about properties and promotions (with your consent)
• Conducting surveys to improve our services

Legal and Operational Purposes

• Complying with legal obligations and regulations
• Preventing fraud and ensuring security
• Analyzing website usage and improving our services
• Maintaining business records and operational efficiency

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit permission for specific purposes
• Contract Performance: To fulfill rental agreements and service obligations
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with Thai laws and regulations

Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party companies that assist with:

• Payment processing and financial services
• Website hosting and technical infrastructure
• Email delivery and communication services
• Property maintenance and management services

Property Owners

We share necessary information with property owners to facilitate your rental, including your name, contact details, and booking information.

Legal Requirements

We may disclose information when required by law, legal process, or to protect rights, property, and safety of our company, users, or others.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Monitoring systems for unauthorized access attempts
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods:

• Rental agreement records: 7 years after contract completion (tax and legal requirements)
• Payment and financial records: 7 years (accounting regulations)
• General inquiries and communications: 2 years from last contact
• Marketing consent records: Until consent is withdrawn
• Website usage data: 24 months

After retention periods expire, we securely delete or anonymize your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

Under Thai data protection law, you have the following rights:

Access and Portability

You can request access to your personal data and receive a copy in a structured, commonly used format.

Correction and Updating

You can request correction of inaccurate or incomplete personal information.

Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances.

Restriction and Objection

You can request restriction of processing or object to certain uses of your data.

Withdraw Consent

You can withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at privacy@satoriolesa. We will respond within 30 days of receiving your request.

Third-Party Websites

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: